FAQ

Frequently Asked Questions

Can I return or exchange an item?

Unfortunately, we do not accept returns or exchanges unless the item arrives damaged. We have a strict no-returns or exchanges policy in place.

What should I do if my item arrives damaged?

If your item arrives damaged, please contact us immediately. We will evaluate the issue and make it right for you.

How do I request a refund?

We do not process refunds for any reason. Our refund policy is no-exception.

What if I receive the wrong item?

If you receive the wrong item, please contact us immediately. We will evaluate the issue and make it right for you.

When will I recieve my order?

 

After our processing time of 3-4 days, orders should arrive within 1-7 business days.  
*While we do our best to meet these time frames, during busy periods there may be some changes and deliveries may take longer.

Do you ship internationally?

We currently only ship within North America, with plans to expand internationally in the near future. 

Do you sell gift cards?

Yes we do! To buy one of our e-gift cards, check out our products. Please note, if you buy one of our e-gift cards, this is only valid to use online and will be sent to you electronically via email. Further, our gift cards are non-transferable and cannot be cancelled or returned.

Can I contact you if I have any questions?

Of course! If you have any questions, please feel free to contact us at teawithcrump@gmail.com. We are here to assist you.